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The Commission currently has four consumer codes of conduct to help guide the relationship between providers of communications services and their customers. These codes apply to home phone services (the Deposit and Disconnection Code ), wireless phone services (the Wireless Code ), television services, such as cable services (the Television Service Provider Code ), and Internet services (the Internet Code ) [collectively, the Codes]. The Commission for Complaints for Telecom-television Services Inc. (CCTS) administers and uses the Codes to help resolve customer complaints.
The CRTC is launching this consultation to make consumer protections for home phone, cellphone, television, and Internet services clearer and more consistent by combining them into a unified Code (the Consumer Protection Code). The unified rules could also help reduce the administrative burden for the industry and the CCTS.
You are invited to respond to the survey as a way for you to share your opinions on this topic and answer some of the questions from the Notice of Consultation.
Note: This platform does not contain all the questions of this consultation. For the full list of questions, or to learn more about the other ways to participate*, please refer to the Notice of Consultation and the comment form.
Information about this Notice of Consultation is also available in American Sign Language (ASL) and Langue des signes québecoises (LSQ).
*Participants using the platform are not considered a party to the proceeding. This means that, in general, they will not: (i) have their comments attributed to them; (ii) receive notice of comments from other participants; (iii) be able to participate in the oral hearing, if there is one; (iv) be allowed to provide final replies, if there are any, and (v) be named in any appeal of the CRTC’s decision. If you wish to be considered a party, please consult the “What you need to know to participate in this proceeding” section of the Notice of Consultation to learn how to submit a formal intervention.